Payment, shipping and returns
Payment, shipping and returns
• There is a 30-day return period on items purchased from us. You can freely choose between a refund or an exchange for another item. The return period also applies after the item has been opened, however:
• You must always return the item in perfect condition, this includes all accessories being included, that it is in the original packaging, and that it is packed down as when you opened the package. If there are damages and deficiencies that may result in a loss of resale value, this will be deducted.
• When returning a special order, these items are not covered by the normal right of withdrawal.
• Returns must be sent to: Head Freaks ApS, Hjortespringvej 81, 2730 Herlev
Always attach the following as a letter with your return shipment:
a) Your full name, address, email and phone no.
b) The invoice number and date of your purchase (appears on the invoice that accompanied the item)
c) Also attach an explanation for the return, so we know if you want a refund or another product.
d) Write an email and inform us that it is on its way back. We accept the following payment methods:
• Mastercard
• VISA
• VISA Dankort
• Bank transfer
• Refund will be made within 14 days after the item is received back.
If you choose bank transfer, our bank details are as follows:
Reg no: 5951 Account no: 4028931
SWIFT code/BIC code DANBDK22
IBAN no. DK4259510004028931
Cvr no. 41682329
Confidentiality note
In order for you to place an order on headaudio.dk we need the following information:
- Name
- Address
- Phone number
- Email address
We register your personal data for the purpose of being able to deliver the item to you.
Personal data is registered at headaudio.dk and stored for 5 years, after which the information is deleted. When personal data is collected via our website, we ensure that it always happens upon your consent, so that you are informed about exactly what information is collected and why.
Information provided to headaudio.dk is in no way passed on or sold to third parties, and we do not register any sensitive personal information. As registered at headaudio.dk, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Personal Data Act, and inquiries in connection herewith should be directed to info@headaudio.dk.
Pickup
It is possible to pick up at our warehouse in Copenhagen on the same day by prior appointment.
Delivery and shipping
Denmark: Free shipping on orders over DKK 2,500. Shipping costs DKK 29 on orders of DKK 2,500 or less.
All other countries: A flat shipping rate of DKK 149 applies, regardless of order value. Free shipping applies only to delivery within Denmark.
We use PostNord for shipping wherever possible.
Complaints
If you want to complain about your purchase, please contact service@headaudio.dk. If it is not possible to find a solution, you can file a complaint with: The Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, via the website; www.forbrug.dk
You can also use the EU Commission's online complaint portal, although this will be most relevant if you reside outside of Denmark.
Cookies
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